On building an organizational culture focused on personal initiative and innovation, to better support firm practitioners and deliver new levels of client service and success.

On defining new leadership roles, advancing best practices and technologies in IP operations, and transforming how law firms collaborate with clients.

On achieving the promise of IT-driven process automation, enhancing IP practice efficiency, and key requirements for vendors who truly want to be “trusted partners.”

On implementing new levels of professional management and driving organizational evolution to enable better business performance and more effective service delivery.

On applying design thinking and partnership-aware change management strategies to implement meaning innovation and automation in practice.